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Singing River Health System is pleased to offer you access to portions of your medical record via a Web based version of our computer system called MySingingRiver.

We think it is important for you to know how we handle information we communicate via the Internet. This Terms & Conditions statement outlines our practices and our sensitivity to your right to privacy. We reserve the right to revoke access at any time for any reason.

Response to Electronic Communication – Singing River Health System will make its best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to an electronic inquiry or other communication may not be immediately available so a patient should allow at least three (3) business days for a response. Accordingly, emergency situations requiring immediate attention should not be submitted electronically.

Furthermore, with respect to any electronic communications sent by the patient, we are only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, we will be unable to provide accurate and reliable services.

Web Site Links - MySingingRiver may offer links to related medical Web sites not managed by Singing River Health System. These Web site link(s) are for a patient’s informational purposes only. Singing River Health System does not endorse and has not verified the accuracy of the information in/on these Web sites, and the patient should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis.

Minor Eligibility - An individual must be age 18 or older to request a personal account. Parents or guardians of minor children may request access to the minor child’s account by following the terms outlined in the “Proxy Access” section of this Terms and Conditions statement.

Proxy Access - Individuals are 18 or older may request proxy access to another individual’s MySingingRiver account by completing the Proxy Access portion of the MySingingRiver Consent Form and submitting it to Singing River Health System. Such access will only be granted to parties with parental rights or with account holder changes, the proxy must inform the clinic immediately by calling Singing River Health System at 228-809-1777 or 228-809-6068. Singing River Health System reserves the right to revoke proxy access at any time for any reason.

E-mail Privacy - Patients who are users of MySingingRiver should be aware that they will be notified via e-mail when there is new medical information to be viewed on MySingingRiver. This means that any person with access to a patient’s e-mail will be able to see this notification. This could include the patient’s spouse, employer or anyone else that can access a patient’s e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing MySingingRiver may be information that a patient would not want others to know. This, patients should take this into account when providing an e-mail address.

Please know that if you send us an e-mail communication, it may be shared with Singing River Health System staff that assists the physician in providing the patient’s medical care. A patient’s confidential medical information on MySingingRiver will be accessible only to appropriate clinical staff.

Text Messages - Patients who are users of MySingingRiver should be aware that text messages are used for Password Changes, Two Factor Authentication and other notifications from MySingingRiver. This means that any person with access to a patient’s phone will be able to see this notification. Although no private medical information will be sent, the notification may be information that a patient would not want others to know. Standard text messaging fees apply. These notifications may be turned off by modifying your communication preferences from within MySingingRiver or can opt out from the text message.

Security and Confidentiality - We afford the same degree of confidentiality to medical information stored on MySingingRiver as is given to medical information stored by Singing River Health System in any other medium. Singing River Health System is committed to protecting the confidentiality of your medical information. We limit Singing River Health System employees’ access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and not the time and date of access each time a patient accesses MySingingRiver. We have taken steps to make all information received from our online visitors as secure as possible against unauthorized access and use.

For other than general information viewing, MySingingRiver must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal (Netscape or Internet Explorer versions 5.0 or greater). Our SSL web server uses authentication and offers the highest level of encryption technology commercially available (128-bit RC4).

You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http ://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to Singing River Health System by viewing digital certificate. This certificate verifies the connection between the Singing River Health System server’s public key and the server’s identification.

User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a MySingingRiver user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential.